VideoSplitter Support

VideoSplitter Support

Developer: RedGuardian LLC


📩 Contact Support

If you need help with VideoSplitter, we’re here to help.

Email:
info@redguardian.com

We typically respond within 1–2 business days.


🎬 About VideoSplitter

VideoSplitter helps you split long videos into perfectly timed story clips.

You can:

  • Choose 15s, 30s, or ~60s clip lengths

  • Split videos directly from your Photos library

  • Save all clips back to Photos automatically

  • Keep clips organized in a custom album

All processing happens on your device. Your videos are never uploaded.


💡 Free vs Pro

Free Version

  • Split up to 3 clips

Pro (One-Time Purchase)

  • Unlimited clips

  • No subscriptions

  • Restore purchases anytime

If you’ve purchased Pro and don’t see it active, use Restore Purchase inside the app.


🔄 Restore Purchases

To restore a previous Pro purchase:

  1. Open VideoSplitter

  2. Tap Restore

  3. Make sure you’re signed into the same Apple ID used for purchase


🔒 Privacy

VideoSplitter does not collect, store, or share personal data.

  • Videos stay on your device

  • No accounts required

  • No tracking

  • No analytics tied to identity


⚠️ Known Limitations

  • Clip lengths depend on the original video duration

  • Very large videos may take longer to process

  • iCloud videos may need to fully download before splitting


🧾 Legal

VideoSplitter is developed and maintained by RedGuardian LLC.

© 2026 RedGuardian LLC. All rights reserved.